Remote IT Infrastructure Management

Managing routers, addressing network traffic issues, assigning domain and IP addresses, domain logons, bandwidth monitoring and so on, are just some of the tasks that you need to manage on a daily basis. This happens to be a huge cost structure for your organization.

Smartshore works with organizations to reduce this cost structure in a manner that enables efficient real-time management of networks. With the expertise of its Indian operations to back it up, Smartshore is able to offer network management services that ensure that your network is up and running 24x7.

Going beyond SLAs

Smartshore has several years of experience in maintaining and troubleshooting the problems faced by our customers in their networks. We listen to all our client?s problems diligently using our 24x7 helpdesks and get our team operational immediately.

We have always strived to beat the SLAs agreed with our customers. We not only maintain the current network but also perform proactive and corrective maintenance during the low ticket period at no additional cost to our customer.
We continuously improve our SLAs over time and try to bring additional efficiencies in for our clients. We also do configurations management, change management and patch management as part of network management and maintenance.

IT Infrastructure Management Activities

  1. Service Desk: Remote and onsite 24X7 L1/L2/L3 IT Infrastructure support, 24X7 Technical HelpDesk,  TAC support Voice operations support. Technical and administrative escalations, Remote Enterprise IT Infrastructure management including IT Infrastructure operations support
    Security Management

    Smartshore has specialized capabilities in Security Management that includes:

    • Hardening of Routers
    • Access Control lists
    • Audit trails and Log Analysis
  2. Incident Management: Automated trouble ticketing, Ticket management from creation to resolution
  3. Problem Management:  Problem isolation, analysis and implementing fixes & corrective actions,
    • Fault management including troubleshooting
    • Troubleshooting link issues and carrier coordination
  4. Configuration Management:
    • Create and update configuration database,
    • Three previous configuration backup,
    • Detailed IT Infrastructure topology (Visio)
    • Analyze configuration history
  5. Change Management: Owning requests for change –
    • IOS version changes, site addition etc.
    • Automated change procedure
    • Change engineering – feasibility,planning, impact analysis, backout plan, change design and implementation
  6. Service Management: Manage and beat the agreed SLA’s
  7. Capacity Management: Analyze threshold variations and performance trends
    • Recommend & Implement changes to infrastructure and optimization techniques
    • Advance planning for capacity upgrades
  8. Reporting: Provide web-based real time reports, Performance reports, Operational metrics and Live online reporting: Provides 24X7 live update for open incidents and calls and online analysis of current statistical and historic data
  9. IT Infrastructure Optimization including bandwidth optimization – Allocation of bandwidth as per application requirements
  10. Inventory Management and asset management
  11. QoS (Quality of Service)Management(Policy Design, Implementation, Review)
  12. Backup and Archiving
  13. Preventive Maintenance