Downloads

Download some of the white papers and expert articles (PDF documents) relating to the subject of network outsourcing, Knowledge Process Outsourcing, and outsourcing best practices and models.

The Infrastructure Market Trends

A Gartner and Dataquest Guide to some of the key definitions relating to Infrastructure

Information Technology and Telecommunications Market Update

A report by IDC on the Telecom market in Canada

The ITIL Service Desk

A document from Pink Elephant that analyses the benefits of ITIL

Enterprise Remote Management

A white paper from Knowledge Storm on the role of remote management in assuring IT Infrastructure uptime

Total Value of Opportunity

A Gartner presentation on how you can use business metrics to shed light on IT investments and thereby increasing its impact.